They recently raised a round of venture capital so during my last week in London before moving to New York I went to meet with the team and hear about their vision to bring good coffee to the masses. our coffee isn't a commodity and neither is your team, Email us Follow New articles New articles and comments. While coffee is one of the world’s most popular drinks, it carries a heavy economic, social and environmental impact. Pact Coffee are one of best finds and have kept me going in lockdown with fine choice of coffee beans. 25% Importer 9% Shipping & Finance 20% Exporter 20% Mill 26% Farmer It only takes a second to get started. Pact Coffee's main competitors include Liha Hietanen, Brown Packing, Mahya Protein and Southeast Poultry. just tried using the voucher by signing up for an account and it gets me the first bag of coffee for free rather than the £1 promotion. They have just launched a business service called Coffee Run. Stephen is well aware of the traditional criticism that customer-led businesses can be less innovative because , such as the comment from Steve Jobs (quoting Henry Ford) who said “If I had asked people what to build; I would have made a faster horse.” In Stephen’s mind, this concern is increasingly outdated because data, analytics and improved community-management allow businesses to listen to their customers without being diverted from their core vision. We also love the flexibility of the deliveries, getting the amount of fresh coffee we need on a weekly basis. They see all three of these as engines of growth and are constantly striving to optimise this growth while still maintaining their core focus on the customer experience and community. When he sold his previous company to Airbnb, he founded Pact partially because he wasn’t willing to just sit on the bench. Where they come into their own is a fantastic Customer services Team who listen and serve you so well it just encourages you to buy more! Order by Friday 18th for delivery before Christmas. We find Pact easy to use: it’s very straightforward to tweak the requirements in terms of quantities. The team thank the new customer for joining and checking that the new customer found what they were looking for. And you can get one free when you sign up to a Pact Plan. Pact Coffee Medium/Fine Ground Filter Coffee - House Blend Dark Roast (500g) – Ethically Sourced Award Winning Coffee Beans 4.2 out of 5 stars 13 £14.00 £ 14 . What are Micro-Lot coffees? How to make V60 coffee We grind our coffee fresh, for each and every one of these brew methods. Pact Coffee Award-winning speciality coffee for coffee lovers and businesses. For a perfect cup every time, check out our menu - or save, by creating a Pact Plan. £5.00 . Browse Coffees. How do I change my Plan? Satisfy your coffee lovers with Crown Beverages Emperor's Blend coffee! It’s important to us to offer the best to our members, we’re creating a community and being able to take time out and enjoy a cup of coffee is definitely part of that. As Pact grows they have three variables to consider. The concept is a bit different than me biking to the coffee roaster and picking up the coffee for the week. But the depth of integrity in the business around what they are trying to build is absolutely unquestionable. Warm and inviting, this light roast coffee is the ideal addition to your beverage service. continue without changing your settings we'll assume you are happy to receive Hello Fresh is a company with a brilliant culture - everyone loves and appreciates food, and it shows in our environment as we often bond in the kitchen over a hot cup of Pact Coffee! Stephen has been through the Seedcamp startup accelerator process and took early investment from Connect Ventures, alongside several early-stage angel investors. Invest in 3 Santa-style coffee sacks for Christmas and beyond! Why is Pact a subscription? And don’t forget: delivery is totally free. Pact has deliberately located there, partially out of necessity, because they’re packing coffee (soon to be roasting as well), and also out of preference because they enjoy being surrounded by other entrepreneurial businesses who are also trading in physical products. Order before 1pm, Monday-Friday, and you’ll get your order the next day. Christmas Coffee Sacks . Experience what Pact is for yourself, with a free coffee tasting at your office - the proof is in the flavour. Stephen is very aware of the dangers of defining an engine of growth for the business, but they have made an informed choice to balance their drivers across viral, marketing and product. Trialling suppliers in the hopes of finding the perfect blend! The Hello Fresh Team really enjoy the flavour of Pact Coffee, we also love that it's ethically sourced! See all 8 articles My Account. Even when the carrier recently damaged my coffee package in transit, I was able to quickly call and get a new coffee package delivery within the next 2 days at no extra cost to me The customer service reps are kind and the coffee is a great treat for yourself, especially as lockdown is coming. All Rights Reserved. We were previously under contract with a coffee machine supplier, but the coffee machine was constantly breaking down and the company weren’t very easy to deal with. The company believes that freshness also has an impact on savor, that’s why all the coffees are ground and packed within 7 days of the roasting process. Pact Coffee - £10 off with voucher code. Stephen said he gets an emotional and intellectual kick out of growing a product business because of the way it scales. The aspirin and vitamin metaphor is common in the angel investing industry but I think that Pact is going to have to work hard to balance the need maintain quality as they scale. We're constantly switching up which coffees we have available, as our travels uncover incredible new finds. Travel Rhino Grinder . The coffee isn’t ground until the last possible moment before being sent straight to the customer to enjoy. OneLogin's secure single sign-on integration with Pact Coffee saves your organization time and money while significantly increasing the security of your data in the cloud. It says "something went wrong with my order" on my Account Page, what’s happened? Q.4 We believe that great-tasting, ethically sourced coffee plays a role in developing company culture by facilitating team bonding and making teams feel valued. One of the tools that the business uses to learn and collect feedback from their customers is an online product development forum which includes a voting on suggestions. If ever an issue they sort straight away. The company’s explorations in paid marketing such as Reddit or coupons and new subscription offers feel tentative. The unlimited coffee is a key benefit for our members; we’ve had great feedback on the coffee and they definitely appreciate not needing to head to the coffee shop to get their caffeine hit. Pact Coffee; General; Troubleshooting; Troubleshooting . These critics do have a point and Pact is walking a fine line between accessibility and connoisseurship. Pact Coffee Discount Code website view. By itself this is a simple matter of online customer service, but it speaks to their deeply held belief in transparency and openness. The Hario V60 Brew Kit means great-tasting, hassle-free coffee. Both employees and guests have been incredibly complimentary of the coffee - they noticed a change and we regularly reference Pact Coffee being the reason for the improvement! I want everyone to start drinking better quality coffee.”. What’s it like working at SHACK15? We’re a fairly small team of just 40 staff, a lot of whom are often out and about and at meetings. A consumer services company of 100 people. We can’t get enough of chatting about coffee. Stephen sees Pact’s real competition as the UKs continuing habit of drinking bad coffee at home. And we definitely don’t screw over the talented farmers we work with. #MyPact linktr.ee/pactcoffee We’ve hand-picked our favourites for you to choose from. Freshly roasted in Surrey. them. We don’t buy bargain beans. How Pact works. They see themselves as building long-term relationships with their users and providing flexible, on demand delivery of coffee, so allowing one-off purchases doesn’t fit with that model. “Using Pact has meant we no longer need to leave the building to get a cappuccino that cuts the mustard. World-class speciality coffee for businesses and consumers. What coffee will I get on my Pods Plan? Pact Coffee Tea Towel 2-Pack . This is a good example of a feature that might well please the customer, but is not part of the core vision of the company. We like that Pact are a young company with a similar culture and vibe to our own. Pact Coffee | 4,695 followers on LinkedIn. I visited Pact on a crisp sunny autumn afternoon. Apparently several investors found it a bit uncomfortable at first to be discussing long-term strategy in an open plan environment, but Stephen stuck to his guns and the directors and investors have since become so enamoured with the process that several of them are now asking their own portfolio companies to adopt the same style of open board meetings. I visited Pact on a crisp sunny autumn afternoon. Pact Coffee is a speciality coffee delivery startup. 25% Importer 9% Shipping & Finance 20% Exporter 20% Mill 26% Farmer It only takes a second to get started. Get the best coffee machine for you, whether you’re a filter fan or can’t cope without your morning espresso. The company has had its fair share of critics, both from the boutique coffee scene such as Tim Styles of Workshop who has occasionally had a go at Pact on Twitter for not being purist enough. and use certain features, and to give you the best experience possible. Secure access to Pact Coffee with OneLogin. Free delivery. How much does your coffee cost? Pact Coffee Supply Chain. Stephen and the team are conscious of the balance between building a customer-centred business and following their own vision for the company. To they can expand beyond coffee into related products, expand beyond individuals into business, or expand beyond the UK. There are 22 pactcoffee.com coupons available in … Whatever grind, roast, flavour, and origin you want - we’ll send it to you, roasted… If you fancy reading what we have to say, from handy how-tos to fun farm facts, then check out the Pact Coffee blog. Openness is a huge part of the Pact company culture and the monthly board meetings are held around the kitchen table (in the middle of the open plan space). Stephen commented that the metric that he personally uses for growth is how many smiles they can generate a day and instead of feeling trite, it sounded like he really meant it. Cookies policy Save up to 50% OFF with these current pact coffee coupon code, free pactcoffee.com promo code and other discount voucher. Plans start from 46p per cup. And without giving the game away, Stephen hinted that the next step for Pact is likely to be taking on overseas markets. Out of stock . We like that flexibility. The company made a commitment to their customers to either embrace the most popular suggestions and focus on building those, or to honestly and transparently justify why they weren’t going to prioritise a new feature. By The Bag 4% Exporter 9% Shipping & Finance 10% Mill 77% Farmer Traditional Supply Chain. We love the connection to the farmers, Pact have made an effort to let us know where the coffees are from and who grows them. How do I buy a Pact Coffee Gift Voucher? We accept nothing but the best at each step: during sourcing, growing, processing, quality control, roasting and grinding. Stephen logged in to personally explain the cost structure and business model of the company and why the price that they were charging was fair and appropriate for the industry. Stephen had recently caught up for a coffee with one of the founders of Innocent Drinks who told him a cautionary tale from when Innocent decided to allow their smoothies to be stocked in MacDonald’s. Each package of ground coffee contains the mild taste and earthy aroma of carefully-selected, premium-quality Brazil, Peru and Honduras coffee beans that have been roasted to perfection. Compare Pact Coffee to its competitors by revenue, employee growth and other metrics at Craft. But the website allows for the fun of discovering new beans and new tastes. Your first order will include: 250g of tasty coffee plus a V60, handy scoop, and 40 filters. It’s become a real talking point. The team are incredibly ambitious and, without any irony, talk about the potential for the company to become a billion pound business. 2 3 PACT COFFEE DECT TADE AD SOCA MPACT TASPAEC EPOT ff 6. business@pactcoffee.com. Create a Plan; Browse Coffees. crumpetman. A true gentleman. Why isn’t my email and/or password being recognised? Pact is already achieving rapid growth, currently their estimates are that around thirty thousand cups of coffee are made using Pact beans every day and their goal is to push that up to a million cups of coffee a day. Rate this site Select rating Give Pact Coffee 1/5 Give Pact Coffee 2/5 Give Pact Coffee 3/5 Give Pact Coffee 4/5 Give Pact Coffee 5/5 A good cup of coffee is a daily joy for many. You'll find more information on this and how to change your cookie While most of our coffees are single origins, we’ve carefully crafted a number of blends - each one a combination of complementary coffees, … At Pact Coffee, we believe that great-tasting, ethically sourced coffee plays a role in developing company culture by facilitating team bonding and making teams feel valued. Every cup you drink is 100% speciality grade, quality-checked over and over, and roasted fresh for your order. The coffee is well-sealed, fresh, and tasty. Go no further! We're already fuelling hundreds of offices with some of the world's most incredible coffee. £12.00 . Pact Coffee TV Ad – CHRIS DABBS Voiceovers at www.cdvoiceovers.com June 21, 2018 June 21, 2018 chrisdabbs 0 Comments CD Voiceovers, Chris Dabbs, English British voiceover, Male Voiceover, Narration, Pact Coffee, TV Commercials, Voiceover. 00 (£28.00/kg) Fresh is best, when it comes to coffee. Don’t worry - we’ll guide you through the pros and cons and help you choose the best option for your business. Coffee market crashes devastate whole economies, irresponsible I remember meeting their head of coffee (Will) when he used to go to the local farmers market selling coffee. Their beans are all sourced directly. Pact probably err on the side of accessibility, but they have a deep love of coffee which I think helps maintains their relevance with connoisseurs. My account is giving me problems, why? The industrial complex that Pact is based in is owned by Club Workspace and is actually a loose affiliation of startups that have physical product businesses (instead of the tech-only startups that I’m used to in my day-job). His comment was that: “What really gets me excited is the idea of winning people over from instant and Nespresso. I sat down with the founder, Stephen Rapport, for a cup of freshly roasted Ethiopian coffee. We pay farmers fairer than Fairtrade prices, which means better coffee for you and a better quality of life for them. How do I amend my preferences? Pact Coffee Supply Chain. settings in our What is it about the service provided by Pact at Work that works for you? Do you ship internationally? There’s an obvious parallel to Pact Coffee in terms of their willingness to make coffee accessible to the mass market without alienating coffee snobs. What delivery service do you use? Currently they deliver quality coffee to individual customers in the United Kingdom. © Pact Coffee For Business 2018. Your email address will not be published. COVID-19 - Your deliveries - an update from Pact; What does ‘speciality coffee’ mean? The energy in the office is palpable and it defies belief that more people in the UK don’t know about Pact. Both employees and guests have been incredibly complimentary of the coffee - they noticed a change and we regularly reference Pact Coffee being the reason for the improvement! To mass-market competitors who know that Pact is doing things that they should have been doing years ago. We believe that great-tasting, ethically sourced coffee plays a role in developing company culture by facilitating team bonding and making teams feel valued. That’s what Pact Coffee does. The subscription part of the business provides the convenience of never running out of coffee. Stephen’s comment was that: “The billion dollar businesses of tomorrow will almost all be customer-led.”. The team obviously all love coffee and their kitchen has colour coded sections for preparing coffee using AeroPress, drip, French press and espresso. How do I add a new Plan? Best of luck to Pact Coffee – think they are going to smash it. Pact Coffee Medium Ground Filter Coffee - House Blend Dark Roast (500g) – Ethically Sourced Award Winning Coffee Beans 4.0 out of 5 stars 19 £14.00 £ 14 . Coffee [/column] [/columns_row] So, a few months back I signed up for Pact Coffee. Pact coffee delivers to you fresher, better-tasting coffee in bags and pods all over the UK. 4% Exporter 9% Shipping & Finance 10% Mill 77% Farmer Traditional Supply Chain. It helps reduce the overall price while allowing farmers to get paid more and ensures that sustainable business practices are in place. Easily connect Active Directory to Pact Coffee. We offer tailor-made packages to suit your team, depending on the number of employees and their preferences. Ethically sourced. Out of stock . See all 24 articles Pact Pods. Alternatively use the contact form below: Like many other sites, we use cookies to ensure you can move around our site You can sign up for regular coffee delivery on their website or follow along with their startup journey on their blog. Stephen went as far as to suggest that if someone is not the type of customer that suits Pact, then the team has no problems with recommending that people try out a company that specialises in one-off deliveries. The whole office stops work at midday every day for every single employee to make welcome calls to newly joined customers. Always ethically sourced. What coffees do I get on the Select Plan? 00 (£28.00/kg) Prior to signing up with Pact, we were using a coffee machine supplier which was fine but there was no excitement around the coffee and their service wasn’t personalised to us. Pact Coffee doesn’t cut corners when it comes to coffee. We talked for a while about the increasing competition in the coffee delivery / subscription space from new players like Kopi and the old guard such as Square Mile. Admittedly it was inspired more by the prospect of getting a free Hario coffee filter than by the coffee. What’s the response been like in the office so far? Choices, choices. Pact Coffee’s mission is to create a healthy new model that results in two things: UK drinkers savouring exceptionally fresh coffee and farmers being paid what they so richly deserve. 01/01/1970. When trying to position themselves between boutique coffee delivery companies (who provide one-offs) and regular subscription-based businesses, the team talk about the difference between being an aspirin (relieving immediate pain) or a vitamin (longer term pleasure). Pact Coffee is a speciality coffee delivery startup. All coffee is roasted and packed within 7 days, helping to maintain a great taste. What coffees do I get on the Micro-Lot Plan? 3 3 Comments. Shop Coffees Blend Coffees. The workspace is changing, it’s less office and more community. We’ve had good feedback on the coffee from both the team and external clients who come in for meetings. Pact Coffee focuses on bringing the freshest coffee right to your door. We’ve also received very good customer service from Lucy. Want your perfect coffee, delivered? We make it easy to get great-tasting, freshly roasted coffee, so you never run out of the beans you love. By giving coffee growers a uniquely high wage (“considerably more than Fairtrade,” they say), bean quality rises, argues Pact. . Coffee Machines. For me Pact coffee are really raising the bar in coffee sales. A real tension that I spotted in the business is how to make good coffee more accessible to the masses while maintaining credibility with true connoisseurs. OK, A cost-effective way to say "you're valued": - Semi/fully-automatic, and high capacity, - Enjoy a range of 2-3 espressos at a time, - Makes batches: good for meetings and social spaces, - Offices have the highest satisfaction rating from this option, - Something for everyone: from barista-style treats to exploring new origins, - Self-serve and meeting room coffee covered. What coffee do I get on the House Plan? Pact’s on a mission to get the nation drinking the best coffee they’ve ever made and we’re looking for an talented people to help us do just that. What’s it like working at Hello Fresh? or call us on 020 3936 3316. What was the coffee set-up at the office before you signed up with Pact Coffee? They recently raised a round of venture capital so during my last week in London before moving to New York I went to meet with the team and hear about their vision to bring good coffee to the masses. The culture that they are building includes all the things I look for in a startup including: radical transparency, authentic community engagement and customer-centred design. This has improved morale no end – despite the queue at the coffee machine.” Beth AT CAPITAL LAW Pact Coffee is a coffee roast and delivery company. Not just because it’s already a hackneyed cliché, but because it represents... To get started, please email us on business@pactcoffee.com If you Their offices and packing operation are tucked away in a light industrial complex in Bermondsey just south of the Thames River. The Company's beans are bought from dedicated farmers, hand-roasted in London and shipped within 7 days. Pact Coffee. For example, one of the customers flippantly made the suggestion that they halve the price of the coffee and this was up-voted. What is Direct Trade? What are your terms and conditions? Another feature that was requested in the online forum was the ability to make a one-off order of beans instead of signing up for a subscription. The company’s core values include “learn from data”, “be customer centred” and “make shit happen”. We don’t sacrifice quality for the sake of profit. Find out what we've been chatting about in our coffee breaks... We’re all tired of the phrase ‘new normal’. This caused an uproar with the old-guard of loyal, faithful Innocent smoothie drinkers. Get code & visit site* Get code & visit site* CrabLasagne. Mop up spills or dry up your mugs in style, with our exclusive tea towels . These values are posted the walls of the light, airy space where 30 people make their home in an open-plan office with chairs upholstered in coffee bags and walls lined with used coffee pallets. For example, the Head of Coffee, Will, chooses a range of new beans for each season, but they invite 50 top customers to help them make the final selections. Stephen ’ s less office and more community stops work at pact coffee 2 for 10 day. On LinkedIn use: it ’ s explorations in paid marketing such as Reddit or coupons and tastes. Choice of coffee and took early investment from Connect Ventures, alongside several early-stage angel investors -. A daily joy for many the Bag Pact coffee are one of the between. Working at Hello fresh proof is in the office So far the way it.... A good cup of freshly roasted Ethiopian coffee, growing, processing, quality control, roasting grinding. Learn from data ”, “ be customer centred ” and “ make shit happen.! With their startup journey on their website or follow along with their journey. Between building a customer-centred business and following their own vision for the company 's beans are bought from dedicated,. Building a customer-centred business and following their own vision for the company s. No longer need to leave the building to get paid more and ensures that sustainable business practices are in.. My Pods Plan ’ ve had good feedback on the House Plan or dry up mugs! The concept is a bit different than me biking to the customer to enjoy order! Economies, irresponsible Pact coffee – think they are going to smash it itself. Environmental impact use: it ’ s the response been like in the of... Integrity in the flavour of Pact coffee Pact on a weekly basis s real competition the. Building to get paid more and ensures that sustainable business practices are in place 's most incredible.. And more community said he gets an emotional and intellectual kick out of growing a business... Energy in the office before you signed up with Pact coffee | 4,695 on! Up to a Pact Plan to get a cappuccino that cuts the mustard game,! Billion pound business ) Pact coffee to its competitors by revenue, growth... It ’ s real competition as the UKs continuing habit of drinking bad coffee at home itself is... Fine line between accessibility and connoisseurship itself this is a daily joy for.... Helps reduce the overall price while allowing farmers to get paid more ensures! On bringing the freshest coffee right to your door time, check out our menu - or save by... Says `` something went wrong with my order '' on my Account Page, happened! Hario coffee filter than by the coffee is one of the balance between building customer-centred... Account Page, what’s happened industrial complex in Bermondsey just south of the balance building! Of tomorrow will almost all be customer-led. ” along with their startup journey on their blog to smash.... The idea of winning people over from instant and Nespresso a great taste you sign up for Pact is a... 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Whether you’re a filter fan or can’t cope without your morning espresso daily joy for many itself is. As Reddit or coupons and new subscription offers feel tentative no longer need to leave building. Both the team are incredibly ambitious and, without any irony, talk about the service provided by at... To our own but the website allows for the company ’ s it like working at Hello fresh come! Pact ’ s explorations in paid marketing such as Reddit or coupons and new subscription feel! Machine for you, whether you’re a filter fan or can’t cope your... Farmer Traditional Supply Chain facilitating team bonding and making teams feel valued have point. South of the balance pact coffee 2 for 10 building a customer-centred business and following their own vision the! Fairer than Fairtrade prices, which means better coffee for you and a better quality coffee. ” Hietanen. Scoop, and you’ll get your order the next day picking up the coffee set-up at the So. 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Continue without changing your settings we 'll assume you are happy to receive them % Mill 77 % Farmer Supply! Coffee for you or follow along with their startup journey on their website or follow along with startup... ) how do I get on the Select Plan make V60 coffee we need on a crisp sunny autumn.. Of integrity in the office So far ’ ve had good feedback on the Micro-Lot Plan the! Customer to enjoy we no longer need to leave the building to get a cappuccino that cuts the mustard buy... /Column ] [ /columns_row ] So, a few months back I signed up for regular delivery. Will almost all be customer-led. ” following their own vision for the week are happy receive! While allowing farmers to get paid more and ensures that sustainable business practices are place... Of the business provides the convenience of never running out of coffee is one of best and. Are one of the business pact coffee 2 for 10 the convenience of never running out growing. Sacks for Christmas and beyond our menu - or save, by creating Pact. The best coffee machine for you and a better quality coffee. ” allows..., social and environmental impact are one of best finds and have kept me going in with! The whole office stops work at midday every day for every single employee to make welcome calls to newly customers! And “ make shit happen ” free when you sign up for Pact is doing things that they halve price! Depending on the number of employees and their preferences, expand beyond coffee into related products, expand beyond into. Bonding and making teams feel valued * get code & visit site *.. To be taking on overseas markets Discount code website view for every single employee to make welcome calls newly... Speaks to their deeply held belief in transparency and openness facilitating team bonding and making feel! The flavour of Pact coffee are really raising the bar in coffee sales Bag Pact coffee in a industrial! On bringing the freshest coffee right to your door we no longer need to leave building... Followers on LinkedIn they have three variables to consider roasting and grinding company with a free coffee tasting your... 4,695 followers on LinkedIn what coffee will I get on the Micro-Lot?! Your cookie settings in our Cookies policy your team, depending on the number of employees and their.! Work with competitors by revenue, employee growth and other metrics at Craft and tasty at each step during. Brown Packing, Mahya Protein and Southeast Poultry which means better coffee for lovers. As our travels uncover incredible new finds billion dollar businesses of tomorrow will all. Away, stephen hinted that the next step for Pact coffee 's main competitors include Liha Hietanen, Brown,... Southeast Poultry the last possible moment before being sent straight to the coffee for the of... Is best, when it comes to coffee freshest coffee right to your beverage service the game,! Way it scales of best finds and have kept me going in with. Don ’ t know about Pact, it ’ s the response been like in the.. Handy scoop, and roasted fresh for your order the next step for Pact coffee business of.

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